Frequently asked questions

Do the tours run every day, even in bad weather?

Yes, they run every day, including bank holidays. We still run the tours even in the rain! We will only consider cancelling a tour in extreme weather conditions.

How are the tours free?

The tours are free because you don’t have to pay anything upfront; instead, we simply ask that at the end of the tour, you consider giving the guide a gratuity. Just feel free to give the amount you think the tour was worth!

Is there a limit to the number of people taking part on a tour?

In order to ensure the best experience for everyone, we believe our groups should not exceed 26 people. Please remember that if you are a group of 14 or more people, or a school group, you should book a private tour instead.

Is the Free Ghost Tour suitable for children?

Yes, there is no age restriction on the tour, so children are welcome to join, and usually really enjoy it. However, we do issue a parental advisory that the content of the tour can include topics such as torture, cannibalism, incest, murder, and other sensitive topics, depending on the guide.

Is it possible to do the tour on a wheelchair?

Yes, it is possible. The guides are willing and able to adapt the tour, without disturbing the rest of the group. However, please be aware the Free Ghost Tour contains certain barriers, such as uneven terrain and flights of stairs, that are more difficult to navigate and avoid.

If you intend to join a tour in a wheelchair, or have any other questions, please contact us through the contact form and we will try to adapt the route or find a solution to assist you.

What time should I be at the meeting point?

We recommend you arrive at the meeting point 10 – 15 minutes before the tour starts, so we can organise the groups, and start the tour on time.

Do I need to reserve my place?

No, it isn’t always necessary, you can usually join us at the meeting point. However, we recommend booking in order to guarantee your place, and to allow us to estimate the number of guides required, to provide the best service and quality of tours.

If you have any more questions you can contact us through our contact form.