By participating in any tour or activity operated by Orange Tours Limited, you agree to the following terms and conditions:
Please bring booking confirmation with you to show our staff at the start of your tour. Please arrive at least 10 minutes before the tour start time. All children (under 18) must be accompanied by an adult.
Staff and guides have the right to refuse entry or remove from a tour, any customer who negatively impacts the enjoyment, wellbeing, and safety of other customers and staff, e.g. inappropriate behaviour, drunkenness, etc. Customers on paid tours will not be refunded in this case.
We will do our best to look after our customers, but all our tours take place in public spaces and venues, so there is always some element of risk. Orange Tours Ltd, and all its subsidiaries, assume no liability or responsibility for any injury, damage, loss, or inconvenience incurred during our tours. Ultimately, customers are responsible for their own safety and wellbeing at all times.
Our free tours are designed for solo travellers and small groups. They are run on a tips only basis, meaning you can pay the guide what you feel the tour was worth, but are not obligated to do so.
It is not necessary to book for a free tour, and you can join by arriving at the start point 10 minutes before the tour time. Please note however that booking is recommended to guarantee your place, particularly during busy seasons (weekends, public holidays, summer). Customers with bookings will be given priority for the available spaces.
Groups of up to 13 people may join any of our free tours. Groups of 14 or more, and school groups of any size, are asked to contact us to arrange a private tour instead. If you attempt to join a free tour with such a group, you will be refused at the start point. This includes groups making multiple smaller bookings.
Please arrive at the start point 10 minutes before the start time. Your booking is only valid up until the start time of the tour. If you arrive after this time, and the group is not full, a staff member at the meeting point can escort you to the tour group. However, if other walk-up customers have been waiting, your spot may have been given to them at the start time. Customers who arrive more than 15 minutes after the start time, whether they have a booking or not, will not be permitted to join the tour group.
If you wish to reschedule or cancel your tour, you can do so at any time prior to the tour starting, by contacting us here (link to contact page).
Orange Tours Ltd reserves the right to cancel any tour, for any reason. In this case, we will do our best to direct you to an alternative tour operator, or customers may reschedule for another date.
Paid Tours (Pub Crawl, Castle Tour, Food Tour)
Customers wishing to join the Edinburgh Castle Tour or The Orange Food Tour must reserve online in advance. Customers for The Orange Pub Crawl can reserve online, or can also pay by cash or card on arrival at the start point in the first pub.
The Orange Pub Crawl is for customers aged 18 and over only. You may be required to show proof of age at any of the venues on the pub crawl. This is controlled and monitored by the venue’s own security staff. If you are refused entry by their security, for any reason, our staff cannot overrule this decision, and you will not be refunded your ticket. While this tour does encourage the consumption of alcohol, we kindly ask guests to drink responsibly, and take care of their own safety. Orange Tours Ltd is not responsible or liable for any injury, damage etc, caused by excessive drinking.
Customers of any age can join The Orange Food Tour, but under 18s will not be permitted any alcohol, including the whisky in the final venue – they will be provided a soft drink instead.
If you have any allergies or dietary requirements for the Food Tour, please inform us at the time of booking, so we can arrange this with the venues. If you inform us at the start of the tour, we cannot guarantee that there will be suitable alternatives for you in every venue.
You may cancel a booking for any paid tours up to 24 hours in advance of the start time, by contacting us here. You will be refunded the cost of your ticket, but not the booking fee. You may also reschedule your tour by contacting us 24 hours in advance.
Customers who do not attend their tour, without giving advance notice, will not be refunded. Customers arriving up to 30 minutes late should go to the start point, and staff can escort you to the group. Latecomers after this time can call this number to try to find the group, but we make no guarantees, and such customers will not be refunded, but may reschedule for another date.
Orange Tours Ltd reserves the right to cancel any tour, for any reason. In this case, customers will be given the option to reschedule, or receive a full refund.
Edinburgh Castle may close at last notice in extreme weather conditions, which is out of our control. In this case, customers will be given the option to reschedule, or receive a full refund.
Similarly, if any of the venues on the Food Tour or Pub Crawl are closed or unable to accommodate us that day for whatever reason, we will do our best to find an alternative venue, but this may not always be possible, in which case the tour will proceed with a reduced number of locations.
Private tours are booked for just your group and the tour guide, and no other guests can join your group. Private tours are available for all of our tour routes, but there is no option to do a private tour for free, on the tips basis. All private tours must be paid in full, in advance.
Please contact us here for price quotes and to book a private tour. Groups of any size may book. The tour price is determined by the size of your group, so please inform us in advance of any changes to it. Failure to do so may incur additional costs.
A non-refundable deposit must be paid to guarantee the booking. The remaining amount must be paid at least 24 hours in advance of your tour time. If you wish to cancel a private tour, please inform us at least 24 hours in advance, and you will receive a partial refund, and we will keep the deposit. If you wish to change the time or day of your private tour, please contact us at least 24 hours in advance. Last minute changes may incur additional costs. No-shows will not receive any refund.
If you are running late for your private tour, please call us on +447873871360 to let us know. If you are more than 15 minutes late, your tour will still proceed, but the guide’s waiting time will be subtracted from the total length of your tour, so the guide will still finish the tour at the originally agreed time.
Orange Tours Ltd reserves the right to cancel any tour for any reason. In this case, customers will be offered the option of rescheduling or receiving a refund, and we will do our best to direct you to an alternative tour provider.